Refund and Returns Policy

▎Refunds and Returns Policy

We strive to provide our customers with high-quality mobility scooters and exceptional service. We understand that sometimes a product may not meet your expectations or needs. This Refunds and Returns Policy outlines our procedures for returning products and obtaining refunds, ensuring a smooth and hassle-free experience for our customers.

▎1. General Return Policy

We accept returns on mobility scooters and accessories within 30 days of the purchase date. To be eligible for a return, the item must be:

In its original condition, unused, and free from any damage.
In the original packaging, including all accessories, manuals, and documentation.
Accompanied by a valid proof of purchase (receipt or order confirmation).

▎2. Non-Returnable Items

For health and safety reasons, certain items are non-returnable, including but not limited to:

Used mobility scooters.
Customized or special-order products.
Hygiene-sensitive items (e.g., seat covers, cushions) that have been opened or used.

▎3. How to Initiate a Return

To initiate a return, please follow these steps:

Contact Our Customer Service Team: Reach out to us via email at sales@newandusedmobilityscooters.com Provide your order number, the item you wish to return, and the reason for the return.
Receive Return Authorization: Our customer service team will review your request and provide you with a Return Authorization Number (RAN) along with instructions on how to proceed with the return.
Package the Item: Carefully pack the item in its original packaging, ensuring it is secure to prevent damage during transit. Include all original accessories and documentation.
Ship the Item: Ship the item back to us at the address provided in your return instructions. Please note that you are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).

▎4. Refund Process

Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

▎5. Exchanges

If you would like to exchange your mobility scooter or accessory for a different model or size, please follow the return process outlined above. Once we receive your returned item, you can place a new order for the desired product.

▎6. Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damage or defect to expedite the process.

▎7. Contact Us

If you have any questions regarding our Refunds and Returns Policy or need assistance with a return, please do not hesitate to contact us: